This article describes the process of updating the Polycom hardware.
Overview: Polycom devices running firmware version 3 and lower must connect to a server to update. Version 4 and later of the firmware can update from the device’s configuration web page. To see which version of the firmware your device is using, press Menu > Status (2) > Platform (1) > Phone (1) > scroll down to view bootblock and updater versions.
Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of Polycom IP phones with stock Polycom software and configuration files.
To Provision Your Polycom VoIP Phone:
- From the phone's local menu interface, press Menu > Settings > Advanced (default password: 456) > Administration Settings > Network Configuration > Server Menu.
- Set Server Type to HTTP by scrolling left arrow key, press OK.
- From the phone's local menu interface, press Menu > Settings > Administration Settings > Network Configuration > Provisioning Server > DHCP Menu.
- Set Boot Server to Static, and Boot Server Type to IP Address.
- Input Server Address as voipt2.polycom.com/551 or 22.214.171.124/551
- Example for Polycom SoundPoint IP phones: to load the latest UC Software 4.0.14 put voipt2.polycom.com/408 or 126.96.36.199/408
- Example for Polycom VVX phones: to load the latest UC Software 5.8.0put voipt2.polycom.com/580 or 188.8.131.52/580
Note: If you are working with the phone's physical number pad and not an onscreen keyboard, use the following:
Lower case letters: a->1A
Period (.): *
Slash (/): #
- Exit menu and save configuration once prompted.
- The device will be rebooted. Allow it time to update. Do not unplug the phone during updates.
- Once the update is completed you will need to reconfigure your device with your user information and device ID and password (or provision it as Enhanced BYOP).
If a Polycom Phone Is Bootlooping (a.k.a. Application not present! error)
1. Reboot the phone. While the phone is coming up and showing Start application, press Cancel to interrupt, press Cancel soft key.
2. While the phone is showing Welcome, X seconds until auto reboot, press Setup soft key.
3. Enter the admin's password (the phone current admin password or 456 if the phone has been factory-reset) and press OK.
4. Scroll down to choose Ethernet > LAN Port Mode > press Edit > press Headset button several times to choose either 10FD or 100FD, press OK > press Exit several times until the phone reboots.
5. While the phone is booting up, press the Setup soft key. It may take some time for the key to appear.
6. Enter your phone's password, then press OK.
7. Proceed with the provisioning steps described above.
Check to ensure the time server is set properly:
- Obtain your phone's administrator password.
- From the Menu/Home screen, select Settings.
- Select Advanced.
- Enter your phone's password.
- Select Admin Settings.
- Select Network Configuration.
- Scroll down to SNTP and ensure the address entered here is set to pool.ntp.org.
- If you had to set or correct the time server address, press OK. Then press Back.
- Select Save Config.
- Back all the way out to the main screen
If Date and Time Continue To Flash
- Ping pool.ntp.org.
- Use the reply address as the SNTP address.
If you can't ping pool.ntp.org, using open DNS may also help.