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v41: Using Text To Speech (TTS) to create greetings

 

This article describes the feature that transforms text typed into the Manager Portal into audible speech for callers to hear. Text-to-Speech eliminates the need for you to record audio messages for auto attendants, voicemail greetings, intro greetings, and messages to queue agents. Text-to-Speech is available anywhere in the Portal that one can currently record audio via a callback to a phone or by uploading audio from a pre-recorded file.

 

Using Text-To-Speech

 

Auto Attendants

    - Intro Greetings and Menu Prompt messages will now have the Message field and the Voice dropdown available. To Use:
    • In the Manager Portal go to the domain level and navigate to the Auto Attendants application.
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    • In the Auto Attendants application either create a new Auto Attendant or click the Edit icon on an existing one. 
    • On the Auto Attendant configuration page, you will see Intro Greeting icon. This is the first message callers hear when reaching the auto attendant. Click the icon to open the Manage Greetings page. 
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    • In the Manage Greetings window select the Text-To-Speech option then the Message field, Language, and Voice dropdown appear. 
    • Type the message you would like callers to hear when reaching the Auto Attendant in the Message field. 
    • Select the language you would like the message to be read in.
    • Then select the voice you would like the caller to hear the message read in.
    • Select a Time Frame and click save.
    • To use Text-To-Speech for the Menu Prompt click the Manage Audio icon. 
    • The Manage Audio window will display. 
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    • Click Text-To-Speech and the Message window will appear.
    • Type the message you would like callers to hear into the Message box.
    • Use the Voice dropdown to select the voice you would like the message read to the caller in. 
    • Click Save when you are finished.

  • Music on Hold - Text-To-Speech is also available to use when creating an introductory greeting message callers entering the queue will hear.
    • To add an introductory that will be read to callers navigate to the Music On Hold icon on the domain level of the manager portal.  
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    • In the Music On Hold application click the Settings button.
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    • In the Music On Hold Settings window click the Play introductory greeting checkbox. 
    • After clicking selecting the Play introductory greeting on hold option the Text-To-Speech option will appear.mceclip4.png
    • Selecting the Text-To-Speech option will display the Message field. Type the message you would like callers to hear when entering the queue. mceclip0.png
    • Select the Voice you would like the message to be read in.
    • Then click the Save button when you are finished. 

  • Voicemail Greetings and recorded name - You can now use Text-To-Speech for your recorded name that will be played when callers search the directory. 
    • To configure Text-To-Speech on a user's account navigate to the domain in the Manager Portal.
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    • In the domain level click the Users icon to take you to the users center. mceclip1.png
    • In the Users center click on the name of the person you would like to configure a recorded name using Text-To-Speech for.mceclip1.png
    • After clicking on the user select the Voicemail tab that appearsmceclip2.png
    • On the voicemail tab, you will see the Greetings section with Voicemail Greeting underneath. 
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    • In the Manage Greetings window that appears click Text-To-Speech.mceclip6.png
    • Enter a name for the greeting in the Greeting Name field. 
    • In the Message field type the message you would like the caller to hear.mceclip7.png
    • Use the Language dropdown to select what language the greeting will be read in.
    • Use the Voice dropdown to select the accent you would like the caller to hear the message read in.
  • Recorded Name - You can use Text-To-Speech to have the system generate a name to be used in the company directory.
    • To change the recorded name callers will hear for this user when searching the company directory click the Manage Recorded Name icon.
    • In the Message field type the message you would like the caller to hear.mceclip8.png
    • Use the Language dropdown to select what language the greeting will be read in.
    • Use the Voice dropdown to select the accent you would like the caller to hear the message read in.
    • Click Save when you are finished. 
  • Message to Agent - Text-To-Speech is also available to use in the Message to Agent option when editing a queue.
    • To use Text-To-Speech to create a message that will be read to queue agents when answering a call from the queue navigate to the Queues application on the domain level of an organization. mceclip0.png
    • To use Text-To-Speech to create a message that will be read to queue agents when answering a call from the queue navigate to the Queues application on the domain level of an organization.  mceclip1.png
    • In the Edit queue window, Basic tab, Message to Agent option select Text-To-Speech.mceclip3.png
    • After selecting the Text-To-Speech option the Message field appears. Type the message you would like the agent answering the call in the queue to hear. 
    • After typing the message select the Language you would like the message read in.
    • Then using the voice dropdown select the accent you would like the message to be read in.mceclip4.png
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